There are issues that a print job is stuck in queue and cannot be deleted. As a result the printer cannot print from a computer. This stuck print job cannot be cancelled or deleted and prevents further print jobs from printing. Clicking Cancel on the job in the queue, does nothing.
This issue can occur due to a variety of reasons, such as power outages, but always involves the print job spooling process in Windows.
Follow these steps for resolution
Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
On your keyboard, press Windows key (
) + R, type services.msc in the window that opens, and then click OK. Scroll through the list of services and find the name Print Spooler.
Right-click Print Spooler and select Stop.
After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
Delete all files inside the PRINTERS folder.
Shut down your computer from Windows.
Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.
Turn on the printer using the power button on the printer.
Turn on the computer and wait for Windows to open.
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